Refund policy

Cancellations

If you wish to cancel your order, kindly reach out to us at hello@buddhadecoration.com within 1 day / 24 hours of purchase. Please note that once the order has been shipped, cancellations are not possible.

Returns & exchanges

We accept returns within 7 days of delivery and items to be shipped back within 30 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. 

To start a return, you can contact us at hello@buddhadecoration.com. We will provide you with steps for the return. Please note that returns will need to be sent to Malaysia. 

Conditions of return

Please note that you are responsible for the return shipping costs. If the item is not returned in its original condition, you will be responsible for any loss in value. We recommend that you use a trackable shipping service and purchase shipping insurance to protect your shipment.

Damages and issues

If you have received a damaged item, please contact us directly at hello@buddhadecoration.com with photos or videos, and we will gladly send you a replacement at no extra cost.

If the item is defective or if you received the wrong item, contact us so that we can assess the issue and provide an appropriate solution.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@buddhadecoration.com